D.E Coffee & Tea Australia Pty Ltd (ABN 82 051 278 409) and Manfredi Enterprises Pty Ltd (ABN 53 070 143 994) (“we”, “our” or “us”) are firmly committed to protecting your privacy as a user of the Café di Manfredi Website (at www.caffedimanfredi.com) (“Website”). We understand and appreciate that users of the Website are concerned about their privacy and the confidentiality and security of any information that may be provided to us. We therefore aim to maintain a safe and secure system of handling your personal information and will ensure that such personal information is handled in strict compliance with the Privacy Act 1988 (Cth) (the “Act”), and any updates or amendments to or policies associated with the Act that deal generally with our collection, use, storage and disclosure of, and your access to, information we may have recorded about you.
1. Collection of Personal Information
We will collect personally identifiable information from you, such as your name, e-mail address, State, Suburb, Country, user type, and other contact details, when you knowingly provide it to us. For example, this may occur when you
- post a comment or question to the Website;
- post an event, news item or recipe to the Website; or
- otherwise make a request/enquiry of us.
When you visit the Website, we (or agencies on our behalf) and our internet service provider may monitor and make a record of your visit and log the following “clickstream data” for statistical purposes:
- your server’s IP address;
- your top level domain name (for example .com, .gov, .au, .uk etc);
- the pages you accessed and any documents downloaded;
- the previous site you have visited and the site you move to;
- the type of browser and operating system you are using; and
- the date and time of your visit.
For example, this information may be used to find out how the Website is used and navigated, including the number of hits, the frequency and duration of visits and most popular pages and session times, so that may we may evaluate and improve our website performance.
In terms of your personal information, we only collect information about individuals that is necessary for us to carry on our businesses’ functions. Importantly, in some circumstances if you do not provide the information that we request, you may not be able to engage with us. For example, if you refuse to provide some personal information as may be requested on the Website, you may not be able to use all features or services of the Website.
2. Use and Disclosure of Personal Information
We will use your personal information for the reasons we collected it and for other reasonable business purposes in that we may database, store and process your personal information to provide you with the service you requested.
As part of our internal administration, your data may also pass internally within our global administration database, which may be housed in New Zealand. At any time that your personal information is transferred to New Zealand, the recipients of the information shall be subject to a binding scheme that has the effect of protecting your personal information in a way that, overall, is equal to or greater than the protections you enjoy by virtue of Australia’s Privacy Act. If you are at all concerned or have any issues regarding this, please see section 6 below.
We may also use your personal information for the following purposes:
- to enable us to develop, administer and manage our services and businesses;
- to customise services to better meet your needs and preferences;
- to compile a customer profile about you to serve you better;
- statistical purposes;
- future promotional and marketing purposes including direct marketing purposes;
- to inform you of special offers, promotions and competitions;
- for research purposes to better improve our Website, products or services; and
- any other customer support purposes.
For any of the above purposes we may contact you by telephone, electronic or other means.
Your personal information may be used by our sub-contractors and agencies for our businesses’ activities only, however your information will not be disclosed to any other third party without your consent, unless required to do so by law or to meet the purpose for which your personal information is submitted, as set out below.
We may disclose your personal information to third parties in the following circumstances:
- to meet the purpose for which it was submitted;
- if we have your consent to do so;
- if we are required by law to disclose the information; and
- to our professional advisors, including our lawyers, auditors and accountants.
3. Links to Other Websites
Please keep in mind that whenever you give out personal information online, for example, via forums or chat, that information can be collected and used by people you do not know. While we strive to protect your personal information and privacy on the Website, we cannot guarantee the security of any information you disclose online and you do so at your own risk.
4. Cookies and Clickstream Data
A cookie is a message given to a web browser by a web server. The browser stores the message in a text file called cookie.txt. The message is then sent back to the server each time the browser requests a page from the server. Cookies are placed on your computer for the duration of a session and are used for session management purposes and do not contain any personal details. Periodically they can safely be deleted with no effect on future sessions. If you have configured your browser to reject all cookies, you will be able to view information-only pages on the Website.
Each time you visit our Website our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server’s IP address. We may collect this information for statistical purposes to find out how our Website is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. We may use this information to evaluate, analyse and improve our Website performance or to customise the content or layout of our pages. All analysis of user behaviour is recorded on a group basis, and such analysis may be shared with our Website development consultants, or employment contractors.
We will take reasonable steps to:
(a) make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
(b) protect the information from misuse, interference, loss or unauthorised access, modification or disclosure both physically and through computer security methods; and
(c) destroy or permanently de-identify the information if it is no longer needed for any purpose
All personally identifiable information will be handled and stored in accordance with our obligations under the Act.
6. Access to and correction of your information
If you would like access to any records of personal information we have about you or if you believe any information we have about you is inaccurate or out-of-date, or if you otherwise have any complaints regarding the treatment of your personal information, please contact our Privacy Officers as follows:
D.E Coffee & Tea Australia Pty Ltd
Phone: +61 (0) 2 9551 3000
Fax: +61 (0) 2 9551 3200
Postal Details: Level 1, 924 Pacific Highway, Gordon NSW 2072, Australia
Manfredi Enterprises Pty Ltd
Phone: +61 2 83540019
Fax: +61 2 83540019
Postal Details: Po Box 2 Camperdown 1450 Sydney Australia
Alternatively, you may complete the form available at the ‘Contact Us’ section of the Website. Our Privacy Officers will respond to your query or complaint as swiftly as possible.
Under no circumstances may a user under the age of 18 years old (“Minor”) submit personal information or other content to the Website. If a Minor has provided us with personal information, a parent or guardian of that Minor may contact us via the methods listed above if they would like this information deleted from our records.
Please note that in some cases we may need to impose a charge for providing access to personal information to reflect the cost of collating this information and providing it to you, however no charge will be made to discuss any request with you in the first instance. We take such matters very seriously and we shall respond to any such concerns with you directly in a prompt fashion.